Centro Vacanze San Marino ****

Antwort des Betriebs

Sehr geehrter Herr Raab, Vielen Dank für Ihre hervorragende Bewertung und die 10 von 10 Punkten! Es freut uns sehr, dass Sie insbesondere mit unserer freundlichen Rezeption, den großzügigen Stellplätzen sowie dem Komfort und der Sauberkeit zufrieden waren. Wir verstehen natürlich, dass Sie sich über einen geöffneten Pool gefreut hätten. Wir möchten jedoch darauf hinweisen, dass unser Swimmingpool ein saisonaler Service ist und – wie in unseren Informationen angegeben – von etwa Mitte Juni bis Mitte September geöffnet ist. Wir hoffen, Sie hatten trotzdem einen angenehmen Aufenthalt bei uns und würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen!

Antwort des Betriebs

Sehr geehrter Herr Ries, Vielen Dank für Ihre Bewertung und Ihre positive Rückmeldung zu unserem großzügigen Stellplatz und dem Preis-Leistungs-Verhältnis. Bezüglich des Swimmingpools möchten wir jedoch gerne eine Klarstellung geben: Unser Pool ist ein saisonaler Service und nicht ganzjährig geöffnet. Der angegebene Öffnungszeitraum ist von etwa Mitte Juni bis Mitte September. Diese Information ist entsprechend in unseren Unterkunftsinformationen angegeben. Die Schließung des Pools nach diesem Zeitraum erfolgt daher aufgrund des Endes der vorgesehenen Saison und nicht aufgrund von Personalmangel. Wir bedauern, wenn dies bei Ihrem Aufenthalt zu einer anderen Erwartung geführt hat, und hoffen, Sie dennoch wieder bei uns begrüßen zu dürfen

Antwort des Betriebs

Dear Andrea, Thank you for your feedback and for appreciating the proximity to San Marino and the spacious pitches. Regarding the evening transport, we would just like to clarify that during the weekend, as an alternative to taking a taxi, the free SMUVI service is available and operates until 1:00 a.m., allowing guests to travel to and from San Marino in the evening. As for the swimming pool, we would like to point out that, as clearly stated in our information, the pool is a seasonal facility and closes every year in mid-September, regardless of the weather conditions or temperatures. We hope you nevertheless enjoyed your stay with us and thank you again for sharing your feedback.

Antwort des Betriebs

Dear Ute, Thank you for your feedback and for appreciating our free transfer service and bread delivery. Regarding your comments about our staff, we would like to clarify that it is absolutely not true that our team treats guests badly, and certainly not German guests. There would be absolutely no reason for such behaviour, especially since the vast majority of our guests are German and we have always been happy to welcome them. We are sorry that you had this impression, but we do not recognise ourselves in this description of our staff and the way we treat our guests. We always strive to provide a friendly and professional service to everyone, regardless of their nationality. We also take note of your comments regarding the laundry facilities, cleanliness and Wi-Fi.

Antwort des Betriebs

Dear Patrick, Thank you so much for your lovely feedback! We’re truly happy to hear that you enjoyed your stay and appreciated our location, pitch and service. Your kind words mean a lot to our team and are a wonderful encouragement. We hope to have the pleasure of welcoming you back again soon! Warm regards from San Marino!

Antwort des Betriebs

Dear Erich, Thank you very much for your feedback. We are pleased to hear that you enjoyed the location and our restaurant. Regarding the swimming pool, we would just like to clarify that, as also indicated in the ACSI guide, the pool is a seasonal service available during the summer period and therefore closes in mid-September. We are sorry if this was not clear at the time of booking and hope you nevertheless had a pleasant stay with us.

Antwort des Betriebs

Thank you very much for your kind words and for taking the time to share your experience! 😊 We are delighted to hear that you enjoyed your stay, appreciated our warm welcome, and found the pitch comfortable and peaceful at night. Regarding the restaurant, we would just like to clarify that it is independently managed and operates separately from our campsite. Therefore, unfortunately, we are not directly responsible for the menu or its management. We are nevertheless very happy to hear that you enjoyed the pizza! Thank you again for choosing to stay with us. We hope to welcome you back again soon! Warm regards

Antwort des Betriebs

Dear Manfred, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our restaurant. We are sorry that some aspects of your stay did not meet your expectations. Regarding the swimming pool, it is closed seasonally every year in mid-September, as stated in the information provided about our campsite. The requirement to wear a swimming cap is also part of the pool regulations. We are, however, sorry about the condition of the sanitary facilities and the lack of toilet paper during your stay. This is certainly not the standard we aim to provide, and we will report the matter to the staff responsible. As for your accommodation, our campsite is located in a hilly area, and some pitches naturally have a certain slope. Nevertheless, we appreciate your feedback, as it helps us identify areas where we can improve.

Antwort des Betriebs

Dear Mister Meyer, Thank you very much for your kind review! We’re delighted to hear that you appreciated the convenient bus connection, the cleanliness of our facilities, our restaurant, and the view. We hope to welcome you back soon!

Antwort des Betriebs

Dear Hermann, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our campsite, our beautiful pool, and the friendly service provided by our team. We are also pleased that you appreciated the terraced layout of the campsite. Thank you again for your kind words and for choosing us. We hope to welcome you back again soon! Kind regards, Centro Vacanze San Marino Resort

Antwort des Betriebs

Dear Karl, Thank you very much for taking the time to share your experience with us! We are pleased to hear that you enjoyed your stay and found your pitch spacious and comfortable for your motorhome. Thank you also for your suggestions regarding the showers — we will certainly take them into consideration as we continue to improve our facilities. Regarding the swimming pool, we understand that wearing a swimming cap may feel a little old-fashioned. However, this is not a rule decided by us: we are required to comply with the regulations in force in San Marino, which require swimming caps to be worn in swimming pools. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to San Marino in the future! Kind regards, Centro Vacanze San Marino Resort

Antwort des Betriebs

Dear Mr Zink, Thank you for your feedback! We’re glad to hear that you liked the bus service. We always try to help our guests with information about the bus service, as well as any other information they may need during their stay. We also appreciate your suggestions regarding the size of the lot and the maintenance and upgrades. We’ll certainly take your comments into consideration to improve our guests’ experience.

Antwort des Betriebs

Dear Guest, Thank you for sharing your experience with us and for appreciating the cleanliness of our facilities and the kindness and helpfulness of our staff. Regarding the market, we would like to clarify that it is independently managed, and therefore the product range and management are not directly under our responsibility. Nevertheless, we appreciate your feedback and will make sure to bring your comments to the manager’s attention. As for the requirement to wear a swimming cap in the pool, this rule is in place for safety reasons and must be followed by all guests. We hope to welcome you back in the future and provide you with an even more enjoyable stay.

Antwort des Betriebs

Dear Janosch, Thank you very much for your kind review! We are delighted to hear that you enjoyed the peaceful and relaxing atmosphere, our pool area, and the restaurant. We are also pleased that you appreciated the greenery, the variety of pitches, and the freedom to choose your preferred spot. It was a pleasure having you as our guest, and we hope to welcome you back soon!

Antwort des Betriebs

Dear Ulrich, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our swimming pool, the cleanliness of our sanitary facilities, the fresh bread available at our small supermarket, and especially our free shuttle service to the historic centre and shopping centre. We are also pleased to know that you found your motorhome pitch comfortable and suitable for your stay. Thank you again for choosing us and for your kind words. We truly appreciate it and hope to welcome you back again soon!