Centro Vacanze San Marino ****

Establishment response

Beste gast, Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. We zijn erg blij dat u heeft genoten van de rust op onze camping, de opstelling van de glampingtenten, de vriendelijkheid van ons personeel, het restaurant, het zwembad en het comfort van uw accommodatie. Wij danken u ook voor uw waardevolle opmerkingen over de punten die volgens u verbeterd kunnen worden. Het spijt ons dat het animatieprogramma niet aan de verwachtingen van uw dochter heeft voldaan. Uw feedback nemen wij zeker mee om onze activiteiten aantrekkelijker en gevarieerder te maken. Ook uw opmerking over het voetbalveld zullen wij met de directie delen voor verdere evaluatie. Wij hopen u in de toekomst opnieuw te mogen verwelkomen en u dan een nog aangenamer verblijf te kunnen bieden. Met vriendelijke groet.

Establishment response

Dear Helen, Thank you for your review! We’re glad you appreciated our convenient location, the free bus service to the city, and the shaded pitch close to the facilities. We also appreciate your suggestions regarding additional toilets and washing machines, and we will certainly take them into consideration as we continue improving our campsite. We hope to welcome you again soon!

Establishment response

Dear Mister Clemenz, Thank you very much for your wonderful and detailed review! We are delighted to hear that you appreciated our easy booking process, the shaded pitches, the cleanliness and equipment of our sanitary facilities, as well as the friendliness and professionalism of our staff. We're also glad you enjoyed the free public transport connection to the historic city center and that Pitch No. 8 met all your expectations. Thank you as well for your valuable suggestion regarding directions from the highway. We understand that Google Maps may not always provide the best route for campers and trailers, and we will certainly consider providing more detailed arrival instructions to make the journey easier and safer for our guests. It was a pleasure hosting you, and we hope to welcome you back again soon!

Establishment response

Dear Kirstin, Thank you for your kind review and for sharing your experience! We’re glad you enjoyed the shaded pitches, the pool, and the cleanliness of our facilities. Regarding your concern, even during the high season, our sanitary facilities are cleaned several times a day to maintain the highest standards of cleanliness and comfort. We do our best to ensure that all our guests can enjoy a pleasant stay, so you can feel confident that hygiene remains one of our top priorities throughout the season.

Establishment response

Hello Mister Fernandez Lago, Thank you very much for your kind review! We’re delighted to hear that you appreciated the spacious pitch and that it was suitable for your large motorhome. It’s also wonderful to know that everything met your expectations. We truly appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!

Establishment response

Dear Christian, Thank you very much for taking the time to share your experience and for your wonderful comments about our campsite. We are delighted to hear that you enjoyed the organisation, cleanliness, pool area, spacious pitch, and the friendliness of our staff. It is a great pleasure to know that your stay lived up to your expectations. We also appreciate your constructive feedback. Regarding the campsite shop, we would like to clarify that, although it is operated by the same ownership as the restaurant, its day-to-day management is independent from the campsite. We will, however, be happy to pass your comments on to the responsible management team. We also apologise for the condition of some of the shared facilities during your stay. Your feedback is valuable and will be shared with our team to help us improve our service. Thank you once again for your kind review. We hope to welcome you back for another enjoyable stay in the future.

Establishment response

Dear Guest, Thank you very much for taking the time to share your experience and for your kind words about our campsite and staff. We are pleased to hear that you enjoyed your stay and appreciated the food and the house wine. We are sorry that the swimming pool was closed during your visit, and we appreciate your suggestion regarding advance communication. We will certainly take this into consideration. We would also like to clarify that the restaurant is independently managed and is not operated by our campsite. Nevertheless, we appreciate your feedback and understand how the overall dining experience may have been affected by the circumstances you described. Thank you again for your recommendation despite the inconveniences encountered. We truly value your comments and hope to welcome you back again in the future. We look forward to seeing you again soon. Kind regards, The Campsite Team

Establishment response

Dear Mr Corrigall, We are very sorry to hear about the inconvenience you experienced with your refrigerator. If you had informed us during your stay, we would have been happy to move you to one of the flatter pitches that were available. This would have allowed you to level your motorhome properly and most likely avoid any issues with the refrigerator. Our team is always available to assist guests and resolve any problems that may arise during their stay. We encourage our guests to let us know immediately if they encounter any difficulties so that we can help as quickly as possible. Thank you for your feedback, which helps us improve our service.

Establishment response

Hello Miss Tracy, Thank you for sharing your feedback and for appreciating our restaurant, the free shuttle service to San Marino, and our convenient location close to the historic centre. Regarding the terrain, as we are located in San Marino, a hilly area by nature, it is normal for the campsite to have some steep sections. This is a characteristic feature of the local landscape and is part of what makes the area unique. The Wi-Fi connection can also be affected in some areas by the terrain and the layout of the site. We continuously work to improve the service and provide the best possible experience for our guests. As for the swimming pool, it is normal for it to be closed before the start of the summer season. The pool opens in May, as indicated in the property information, and was therefore not yet available during your stay. Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.

Establishment response

Hello Miss Taylor, Thank you very much for your review and for your kind comments about our pitches, facilities, staff, and shuttle service. We are sorry to hear that the pool being closed was disappointing for you. However, we would like to point out that our pool officially opens every year in June, so it is normally not available to guests at the end of May. This information is clearly stated on our website and in our booking information. We completely understand that the warm temperatures made the pool especially appealing, and we appreciate your understanding. We hope that, despite this, you enjoyed your stay with us overall. Thank you for visiting us, and we hope to welcome you back in the future during the pool season. Kind regards from San Marino.

Establishment response

Hello Mister Oberegger, Thank you for your review and for appreciating our old town location, the restaurant, and the campsite pitches surrounded by nature. We are however a little surprised by the score given to the entertainment/animation services. As indicated in our information, entertainment activities are available only during the summer season and therefore were not active during your stay. Thank you again for sharing your experience with us, and we hope to welcome you again in the future.

Establishment response

Dear Mister Lenarski, Thank you very much for your kind review! We are delighted that you appreciated our well-organized pitches, clean sanitary facilities, the bread service, and the convenient connection to the center of San Marino. It is also wonderful to know that you felt safe and enjoyed your stay with us. Regarding waste collection, we would like to inform you that in the dedicated area all the bins for separate waste collection are available and clearly prepared for our guests. We will however take your suggestion into account to make the information even clearer and easier to understand. We hope to welcome you again soon for another pleasant stay

Establishment response

Hartelijk dank voor uw mooie beoordeling! We zijn erg blij dat u genoten heeft van uw verblijf, de camping en de verbinding met het historische centrum. Wij hopen u in de toekomst opnieuw te mogen verwelkomen voor een ander verblijf, wanneer u maar wilt.