Castel Camping Château de Lez-Eaux *****

Establishment response

Dear Guest, Thank you so much for your warm message! We are delighted that your extended stay at Castel Camping Château de Lez-Eaux, near Granville in Normandy, went smoothly despite this unexpected incident. Our team always does its best to support our campers, and we are very pleased with your feedback on the cleanliness and comfort of the premium pitch with private bathrooms. We look forward to welcoming you again, The Castel Camping Château de Lez-Eaux Team 02 33 51 66 09

Establishment response

Dear Guest, Thank you for taking the time to share your experience at our campsite. We are delighted to hear that you had a wonderful stay with us. What a compliment to know that this is the best campsite you've ever stayed at! Our teams do everything possible to make your stay comfortable and enjoyable, which is why your comment and rating mean a lot to us. The Campsite Team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Robert, Thank you for taking the time to share your experience at Castel Camping Château de Lez-Eaux, near Granville in Normandy. We are delighted that you enjoyed the castle setting, the spaciousness of the pitches, and our indoor and heated water park. We have noted your comment regarding the snack bar and grocery store opening hours. These hours vary depending on the season, and our restaurant services (bar and snack bar) are open more often during high season. We look forward to seeing you again during your next stay in Normandy. The campsite team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Madam, Thank you very much for your kind message! It's always a pleasure to receive such positive feedback. We are delighted to have contributed to the success of your vacation for a second time. We look forward to welcoming you again next year! The camping team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Sir, What a pleasure it is to count you among our loyal holidaymakers! We are deeply touched by the confidence you have shown in us for three years running. We are delighted that your stay at the heart of the enchanting Château de Lez-Eaux campsite has won you over once again. We are as demanding as ever when it comes to the cleanliness and careful maintenance of our facilities, so that you can enjoy a peaceful, green setting. Your appreciation of our takeaway dishes is a great reward for the team involved. They put all their talent into offering tasty, friendly cuisine, to be enjoyed on your terrace or in our relaxation areas. With regard to access to the pitches, we take good note of your comment about the sometimes tricky manoeuvres. Our walkways have been designed to be as straightforward as possible, but we'll be on hand to guide you if you need us to. See you next year for your fourth stay in our corner of Normandy paradise! We're already very excited about seeing you again. The campsite team, Castel Camping Château de Lez-Eaux +332 33 51 66 09

Establishment response

Dear Christopher, Thank you for taking the time to share your experience at Castel Camping Château de Lez-Eaux. We're delighted to hear that you enjoyed your stay and found our site to be well-maintained and welcoming. We're pleased that our previous Castel experience positively influenced your decision to visit Normandy. It's always gratifying to know that our efforts to create a comfortable and enjoyable atmosphere are appreciated. We understand your feedback regarding the current pool size. We're excited about the new external pool opening in 2025, which we believe will significantly enhance your future visits. Thank you again for your valuable feedback. See you soon ! L'équipe du camping Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Customer, Thank you for your feedback. We're glad to hear that you enjoyed the spacious pitches, swimming pool, and playground, as well as the friendly service from our staff. We strive to make every guest's stay enjoyable and it's great to know we met your expectations in many areas. Regarding the restaurant, we appreciate your suggestion about avoiding plastic dishes, and we'll certainly consider it as we work to improve our dining experience. We hope to have the opportunity to welcome you back for an even better stay in the future. Best regards, The Camping Team L'équipe du camping Castel Camping Château de Lez-Eaux +33 2 33 51 66 09

Establishment response

Dear Bill], Thank you for taking the time to share your experience at our campsite. We're delighted to hear that you found us easily, appreciated our friendly staff, and enjoyed the pitches and facilities. Your positive feedback is greatly valued. We understand that the access space can sometimes feel tight when other campers are present. We appreciate your feedback on this matter, and we'll certainly take it into consideration as we continually strive to improve our campsite experience for all guests. We hope to welcome you back in the future. Camping Staff Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Sir, What a joy to read your warm feedback on your Normandy break with us! Your appreciation of our estate as a haven of peace, impeccably maintained, is a real ray of sunshine for our entire team. We're delighted that our small grocery shop has been able to meet your needs, and that the fresh bread service has brightened up your mornings. It's always a pleasure to see our campers enjoying the simple pleasures that make holidays so special. Your comments on the accessibility of the site, even for large vehicles, are invaluable. We're pleased to hear that the new road has made it easier for you to get here. Please do not hesitate to contact us before your next stay for the latest route information. We are touched by your words about our team. Their smiles and caring are at the heart of the experience we want to offer our guests. Knowing that we were able to help you with your mechanical problem reinforces our mission: to be there for you, whatever happens. The whole team hopes to see you soon for new adventures in Normandy, perhaps to discover our future outdoor pool planned for 2025! The campsite team, Castel Camping Château de Lez-Eaux +332 33 51 66 09

Establishment response

Dear Christopher, We're delighted to hear you enjoyed your stay at Castel Camping Château de Lez-Eaux. Our teams do their utmost to ensure that you have the best possible stay: covered and heated water park open all season, services available (snack bar with terrace and mini-market) and even a mini-farm. Thank you for your comments on the campsite's setting. Our teams do their utmost to pay homage to the verdant Normandy landscape. See you soon at Castel Camping Château de Lez-Eaux! The campsite team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Sir Ward, The Château de Lez-Eaux campsite is a majestic place where every detail is designed to inspire fulfilment. Your stay should be exceptional, supported by a team that listens, a well-kept establishment and quality facilities. The vast location you mention is indeed one of our strong points, allowing each guest to take full advantage of the beauty of our surroundings. Your feedback on the shower blocks and sanitary facilities is valuable. Although their cleanliness is a priority, we take your comments on their condition into account so that we can continue to improve our services. See you soon for more moments of relaxation and discovery in Normandy, in these "magnificent" surroundings. The campsite team, Castel Camping Château de Lez-Eaux +332 33 51 66 09

Establishment response

Dear Mrs Tiffany, Thank you for your comment about your stay at our campsite. Your opinion means a lot to us and we are delighted to hear that you had an excellent stay. We are delighted to hear that you enjoyed the beauty of the site, the peaceful surroundings and the friendliness of our team. We do everything we can to make your stay a pleasant one, and it's great to know we've succeeded! We have taken note of your comments concerning the sanitary facilities adapted for people with reduced mobility. Your opinion is invaluable in helping us to continually improve our services. We would like to inform you that we offer accommodation for people with reduced mobility. This accommodation is fully adapted for the comfort of our guests. Please do not hesitate to contact us before booking. See you soon for a new stay in Normandy! The camping team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Madam Orchard, We understand your frustration at the difficult weather conditions you experienced in May. The weather can sometimes make our grassy pitches less inviting, and we're very sorry about that, but it's totally beyond our control. To ensure your comfort and avoid you getting stuck, we have offered many of our holidaymakers, including you, the opportunity to park on the road. This made it easier to get around in difficult conditions. We understand that this was not an ideal solution, but we took this decision in order to offer you greater safety and convenience. However, our team remembers seeing you reassured when a solution was found, so please understand our surprise when we discovered your dissatisfaction with this platform. We would have liked to be able to offer you a stabilised pitch, but unfortunately these were all booked at that time. We can assure you that our team always does its best to find suitable solutions, even in unforeseen situations. We hope that despite this exceptional incident, you have been able to enjoy other aspects of your stay with us. The campsite team, Castel Camping Château de Lez-Eaux +332 33 51 66 09

Establishment response

Dear Daniel, Thank you for taking the time to tell us about your experience at our campsite. Our teams do their utmost to make your stay comfortable and enjoyable, which is why your comment and the rating mean so much to us. We'd also like to inform you that from next year, you'll be able to enjoy our new outdoor swimming pool: outdoor pool with water jets, lagoon... something to enjoy with family or friends! The camping team Castel Camping Château de Lez-Eaux 02 33 51 66 09

Establishment response

Dear Sir, It is a delight to know that the peace and beauty of our Château de Lez-Eaux campsite has provided you with a charming and tranquil experience. Your satisfaction with our green spaces and "peaceful" setting will be a real source of motivation for our maintenance staff, who are regularly recognised for taking great care of the lush nature that surrounds us. We have taken note of your comment about the size of our boutique. We strive to offer a varied selection of products, and it's reassuring to see that you've found the right range for your emergency purchases. Your feedback is important to us, as it helps us to refine our services and better meet your needs. We hope to see you and your family again as soon as you feel like recharging your batteries. 😊 The campsite team, Castel Camping Château de Lez-Eaux +332 33 51 66 09