Camping La Mignardière ****

Establishment response

Hello Nicole, Thank you so much for your review and your excellent rating. We are pleased to hear that your comfortable and well-equipped chalet contributed to the success of your holiday. As for our pool area, we are happy to hear that it was the highlight of your sons’ stay. It is certainly the ideal spot to cool off after a day exploring the châteaux of the River Loire. We have taken note of your constructive feedback regarding the flooring. We are committed to regularly maintaining our accommodation to ensure the comfort of our guests. Thank you once again for your trust, and please do come back whenever you like for a break in the Loire Valley, Alizé Management team Camping La Mignardière

Establishment response

Hello Beverly, We have taken note of your feedback. We are delighted to hear that you were satisfied with the size of your pitch. We have taken note of your comments regarding the cleanliness of the toilet facilities. Cleaning is carried out daily, as is the replenishment of toilet paper. During busy periods, the intensive use of the facilities can unfortunately affect the results of the cleaning carried out between two checks. Please do not hesitate to speak to our on-site staff so that they can take swift action as soon as an issue is brought to their attention. As for the number of toilet blocks, their capacity meets the standards required for our classification. However, we understand that queues may form at peak times. The entertainment programme helps to create a friendly atmosphere at the campsite during the summer season. Given the heatwaves of recent weeks, we have decided, on an exceptional basis, to extend certain evenings slightly to allow everyone to enjoy a more pleasant time once the cooler weather returns. We apologise for this inconvenience; we will consider a different approach for next season. Alizé Management team Camping La Mignardière

Establishment response

Hello Martin, It is with regret that we have read your review. We are surprised by your comment about the welcome and support we provide to our guests. Our teams strive to offer the best possible service to everyone. Regarding the toilet facilities, we would like to point out that our teams carry out a thorough clean three to six times a day during the high season, precisely because of the high number of visitors. We are well aware that everyone’s respect and consideration are essential to keeping these areas spotless between each use. As for the catering, we decided to make some changes to our menu during the season, notably by showcasing our burgers, which are particularly popular. We hope that these few issues did not spoil your stay in Touraine as a whole. Alizé Management team Camping La Mignardière

Establishment response

Hello Ilona, We sincerely regret that your experience did not live up to your expectations. Thank you for highlighting the quality of our water park, which is a wonderful place to refresh and relax. As for the toilets and showers, we pay close attention to their upkeep on a daily basis. Should you report any issues, our teams are on hand to respond promptly. As for the musical entertainment, this contributes to the campsite’s summer atmosphere and takes place according to the scheduled times. If you were looking for a quieter spot, we could have, subject to availability, directed you to a pitch further away. We would have appreciated the opportunity to speak to you directly on site to find suitable solutions. Alizé Management team Camping La Mignardière

Establishment response

Hello Matt, We carefully consider the factors that may have influenced your overall impression. The layout and size of our parcels do indeed vary, and we do our best to take into account the details provided at the time of booking. We regret that the pitch initially allocated was not suitable for the size of your tent, despite the information you provided, and your feedback encourages us to be even more vigilant on this point. Please rest assured that the welcome and satisfaction of our guests are our top priorities. We are nonetheless pleased that our teams were able to find a solution as quickly as possible. We hope you were able to discover the treasures of the Loire Valley, with its castles, vineyards and the landscapes along the Loire. Alizé Management team Camping La Mignardière

Establishment response

Hello Kathryn, We have taken note of your unsatisfaction. It is a relief to hear that the cleanliness of your mobile home and the communal veranda contributed positively to your holiday. Our teams are committed to your well-being and do their utmost to ensure you have a pleasant stay, and we are sorry that you did not feel their warm welcome. For safety reasons, gas barbecues allow you to enjoy meals outdoors whilst minimising the risks associated with fire. We have taken full note of all your suggestions regarding the outdoor facilities and our accommodation, which will inform our thinking as part of our ongoing improvement programme. We hope that, despite everything, you will still have fond memories of your stay in Touraine and your explorations of the Châteaux of the Loire Valley. Alizé Management team Camping La Mignardière

Establishment response

Dear holidaymaker, The entire team was pleased to welcome you to La Mignardière. We are delighted that you enjoyed our water park. Our swimming pools are perfect for refreshing yourself on sunny days. Hopefully, you were able to make the most of our prime location on the edge of Tours, amongst castles, vineyards and picturesque villages, to discover the treasures of the Loire Valley, We look forward to seeing you again soon, Alizé Management team Camping La Mignardière

Establishment response

Dear guest, We have taken note of your comment and regret that you were disappointed. However, it is reassuring to read that you appreciated the friendliness of our team, the spaciousness of your location and the peaceful surroundings. We would have liked to understand better what led you to feel that your accommodation should no longer be rented out. The details, particularly the size and facilities, are specified at the time of booking so that everyone can choose the option best suited to their expectations. We hope that, should you return to stay at La Mignardière, our advisers will be able to guide you towards a chalet or mobil-home that better meets your expectations. Alizé Management team Camping La Mignardière

Establishment response

Dear guest, It is with regret that we have read your review, particularly as circumstances beyond our control prevented you from staying at La Mignardière. In accordance with our general terms and conditions of sale, which you accepted when making your booking, failure to take out cancellation insurance unfortunately means that no refund can be issued in the event of you being unable to stay, whatever the reason. This optional insurance is specifically designed to cover this sort of personal contingency. We would also advise you to contact your bank, as certain policies may cover this type of unforeseen event. We hope that this setback will soon be nothing more than a distant memory and that you will have the opportunity to discover the Touraine region in the near future. Alizé Management team Camping La Mignardière