Cookies policy
What is a cookie?
A cookie is a text file recorded on your hard drive or in your browser’s history by the server (website) you’re visiting.
It enables us to retrieve useful information to improve our website and identify your preferences (your account, your browsing, preferences, languages, etc).
Which cookies do we use?
The different types of cookies we use are listed below.
Please note that to the extent that information collected through cookies constitutes personal data, the provisions of the Privacy Policy applies as well as this Cookie Usage Policy.
Essential Cookies
Essential cookies are necessary for the website to function and enable you to navigate and use its services and features. Without these absolutely essential cookies, the site will not work as well as we would like it to; we would not be able to provide certain requested services or features.
| Type of cookie | Description | Expiry | Purpose |
| ARRAffinity | This cookie is necessary to ensure all pages required by users are routed to the same server. | End of session | Browsing |
| ASP.NET_SessionId | Maintains session between final client's/user's app and server | End of session | Browsing |
| __SH_referrerForEstablishments | This cookie enables to create a link to return to previous page. | 90 days | Browsing |
| __SH_StayInformations | This cookie enables to keep stay information in case of external payment. | End of session | Browsing |
| Cto_lwid | This cookie enables local storage of information | 1 day | Browsing |
| cookieConsent | Stores cookie preferences | 14 days | Browsing |
| Sh_AffiliatedIdQueryParam | Contains affiliation number | End of session | Browsing |
Performance Cookies
Performance cookies are analytics cookies that you can deactivate. They collect information on the way the website is used and enables us to identify popular pages or number of visits. These cookies also enable us to adapt the website’s content, to improve our services and the user experience. To use the data for statistical purposes, this website uses the AT Internet tool (https://www.atinternet.com) which is fully GPDR compliant as well as Pixel Facebook (https://en-gb.facebook.com/business/). To find out more about these tools please visit the following pages: https://www.atinternet.com/en/data-protection/ and https://en-gb.facebook.com/business/help/742478679120153?id=1205376682832142
As part of its marketing strategy, the website uses cookies to enable the use of Google Ads services, aimed at providing users with targeted advertising. More information on this can be found on the following page: https://policies.google.com/technologies/partner-sites
| Type of cookie | Description | Expiry | Purpose |
| Ai_session | This cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity. | 1 day | Performance |
| ai_user | This cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity | 11 months | Performance |
| _fbp | Identifies browsers to offer advertising and analysis services. | 90 days | Performance |
| act | Differentiates 2 sessions from same user at 2 different times | 3 months | Performance |
| c_user | Determines browser in order to connect to Facebook seperately from logged user. | 12 months | Performance |
| Atuserid | This cookie is used by AT Internet to record a unique visitor identifier in order to generate statistical data on how the user uses the website. | 13 months | Performance |
| fr | Facebook tracker | 3 months | Performance |
| presence | User's chat status | End of session | Performance |
| spin | Facebook tracker | 1 day | Performance |
| wd | saves browser's window size by columns | 3 months | Performance |
| xs | Multiple information cookies separated by columns | 3 months | Performance |
| locale | Information on last loged user on the browser | 1 week | Performance |
| _e_* | Javascript generated; used to send responsiveness information of Facebook | End of session | Performance |
| gcl_au | Google Ads information if user arrived on the site via an ad. | 3 months | Performance |
| hijd | When user arrives for the 1st time on a page with a Hotjar script. Used to store Hotjar User ID - unique on this site and for any user. It guarantees same behavior and same ID will be given to the user on the following visits. | 1 year | Performance |
| _hjIncludedInSample | Enables Hotjar to know if user is included in data sampling. | 30 minutes | Performance |
| _hJIncludedInPageviewSample | Informs Hotjar of the inclusion or not of user in data sampling. | 30 minutes | Performance |
| -hjTLDTest | When Hotjar script operates, we try to determine the most generic cookie path to use in way of page name so that cookies can be shared by subdomains. | End of session | Performance |
| _hjAbsoluteSessionInProgress | Enables to detect 1st page viewed during a session. Gives a True/False value. | 30 minutes | Performance |
Preference Cookies
Preference cookies collect information on your choices and preferences and enable us to recall some local settings and to customise the website accordingly.
| Type of cookie | Description | Expiry | Purpose |
| __SH_SearchParameters_ | This cookie enables to store users’ search preferences. | 3 months | Preference |
| _SH_visitedEstablishments | Contains the list of last establishments visited by user | 3 months | Preference |
| _SH-visitedArticles | Contains the references of the articles visited by user. | 14 days | Preference |
| __SH_customerInformations | This cookie enables to pre-fill the reservation form during the user’s next visit. | 3 months | Preference |
| __SH_customerInformationsOptions | This cookie enables to store additional information communicated in the reservation form | 3 months | Preference |
| disabledCommunicationBanners | Enables to memorize communication banners the user closed in order not to show them again during next visit. | 7 days | Preference |
| abandonmentCart | Enables to manage display of a cart abandonment modal. | 1 hour | Preference |
Manage preferences
Please be aware that if cookies are disabled or deleted, not all features of the website may function properly, for example you may not be able to visit certain parts of our website or receive personalised information when you visit the website.
If you use multiple devices to view and access the website (e.g. your computer, smartphone, tablet, etc.), you should ensure that the browser on each device is set to match your cookie preferences.
Apart from the cookies that are necessary for the site’s operation, cookie storage depends on your wishes.
In accordance with the standards in force, upon entering the website you are directly informed of the cookies that are deposited on your terminal. The cookies banner is displayed the moment you enter the site. Using this banner, you can give your consent or decline the use of cookies, using the "Accept all" or "Reject all" button, you are also able to personalise the cookies, using the "Settings" button.
When you click on the "Settings" button, a page containing the various cookies and a short description of their purpose will be displayed.
Once you have checked or unchecked the right boxes, you can click on the "Confirm my selection" button to save your choices, which will cause the cookies banner to disappear.
In accordance with the standards in force, if no choice is made on your part concerning the cookies subject to your consent, no cookies will be collected or deposited, except those necessary for the proper functioning of the website.
You can change your cookie preferences at any time by following the steps below:
- On Google Chrome: Click on the 'tools' menu at the top right of the screen, then choose 'settings', select 'privacy and security' from the menu. If you click on the "Privacy and security" section, you will find a section called "Cookies and other site data". Finally, you will be able to set your preferences.
- On Mozilla Firefox: Click on the "Tools" menu at the top right and select "Options". Click on the "Privacy" section, which will take you to the "Cookies and other site data" section, and set your preferences.
- On Microsoft Internet Explorer: Click on the 'Tools' menu, then on 'Internet Options'. Choose "Privacy" and set your preferences.
- On Safari: Choose "Preferences", then "Security" or "Confidentiality" and set the parameters according to your preferences.
