What is a cookie?

A cookie is a text file recorded on your hard drive or in your browser’s history by the server (website) you’re visiting.
It enables us to retrieve useful information to improve our website and identify your preferences (your account, your browsing, preferences, languages, etc).

Which cookies do we use?

The different types of cookies we use are listed below. 

Please note that to the extent that information collected through cookies constitutes personal data, the provisions of the Privacy Policy applies as well as this Cookie Usage Policy.

Essential Cookies

Essential cookies are necessary for the website to function and enable you to navigate and use its services and features. Without these absolutely essential cookies, the site will not work as well as we would like it to; we would not be able to provide certain requested services or features.

Type of cookieDescriptionExpiryPurpose
ARRAffinityThis cookie is necessary to ensure all pages required by users are routed to the same server.End of sessionBrowsing
ASP.NET_SessionIdMaintains session between final client's/user's app and serverEnd of sessionBrowsing
__SH_referrerForEstablishmentsThis cookie enables to create a link to return to previous page.90 daysBrowsing
__SH_StayInformationsThis cookie enables to keep stay information in case of external payment.End of sessionBrowsing
Cto_lwidThis cookie enables local storage of information1 dayBrowsing
cookieConsentStores cookie preferences14 daysBrowsing
disabledCommunicationBannersEnables to memorize communication banners the user closed in order not to show them again during next visit.7 daysBrowsing

Performance Cookies

Performance cookies are analytics cookies that you can deactivate. They collect information on the way the website is used and enables us to identify popular pages or number of visits. These cookies also enable us to adapt the website’s content, to improve our services and the user experience. To use the data for statistical purposes, this website uses the AT Internet tool (https://www.atinternet.com) which is fully GPDR compliant as well as Pixel Facebook (https://en-gb.facebook.com/business/). To find out more about these tools please visit the following pages: https://www.atinternet.com/en/data-protection/ and https://en-gb.facebook.com/business/help/742478679120153?id=1205376682832142

As part of its marketing strategy, the website uses cookies to enable the use of Google Ads services, aimed at providing users with targeted advertising. More information on this can be found on the following page: https://policies.google.com/technologies/partner-sites

Type of cookieDescriptionExpiryPurpose
Ai_sessionThis cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity.1 dayPerformance
ai_userThis cookie is used for statistics of use for Azure platform apps. It creates an anonymous and and unique user identity11 monthsPerformance
_fbpIdentifies browsers to offer advertising and analysis services.90 daysPerformance
actDifferentiates 2 sessions from same user at 2 different times3 monthsPerformance
c_userDetermines browser in order to connect to Facebook seperately from logged user.12 monthsPerformance
AtuseridThis cookie is used by AT Internet to record a unique visitor identifier in order to generate statistical data on how the user uses the website.13 monthsPerformance
frFacebook tracker3 monthsPerformance
presenceUser's chat statusEnd of sessionPerformance
spinFacebook tracker1 dayPerformance
wdsaves browser's window size by columns3 monthsPerformance
xsMultiple information cookies separated by columns3 monthsPerformance
localeInformation on last loged user on the browser1 weekPerformance
_e_*Javascript generated; used to send responsiveness information of FacebookEnd of sessionPerformance
gcl_au  Google Ads information if user arrived on the site via an ad.3 monthsPerformance
 hijd When user arrives for the 1st time on a page with a Hotjar script. Used to store Hotjar User ID - unique on this site and for any user. It guarantees same behavior and same ID will be given to the user on the following visits.1 yearPerformance
_hjIncludedInSample  Enables Hotjar to know if user is included in data sampling. 30 minutesPerformance 
 _hJIncludedInPageviewSample Informs Hotjar of the inclusion or not of user in data sampling.30 minutes Performance 
 -hjTLDTest When Hotjar script operates, we try to determine the most generic cookie path to use in way of page name so that cookies can be shared by subdomains.End of session Performance 
_hjAbsoluteSessionInProgress  Enables to detect 1st page viewed during a session. Gives a True/False value.30 minutes Performance 

Preference Cookies

Preference cookies collect information on your choices and preferences and enable us to recall some local settings and to customise the website accordingly.

Type of cookieDescriptionExpiryPurpose

This cookie enables to store users’ search preferences.

3 monthsPreference
_SH_visitedEstablishmentsContains the list of last establishments visited by user3 monthsPreference
_SH-visitedArticlesContains the references of the articles visited by user.14 daysPreference
__SH_customerInformationsThis cookie enables to pre-fill the reservation form during the user’s next visit.3 monthsPreference
__SH_customerInformationsOptionsThis cookie enables to store additional information communicated in the reservation form3 monthsPreference
abandonmentCartEnables to manage display of a cart abandonment modal.1 hourPreference

Manage preferences

Please be aware that if cookies are disabled or deleted, not all features of the website may function properly, for example you may not be able to visit certain parts of our website or receive personalised information when you visit the website.

If you use multiple devices to view and access the website (e.g. your computer, smartphone, tablet, etc.), you should ensure that the browser on each device is set to match your cookie preferences.

Apart from the cookies that are necessary for the site’s operation, cookie storage depends on your wishes.

In accordance with the standards in force, upon entering the website you are directly informed of the cookies that are deposited on your terminal. The cookies banner is displayed the moment you enter the site. Using this banner, you can give your consent or decline the use of cookies, using the "Accept all" or "Reject all" button, you are also able to personalise the cookies, using the "Settings" button.

When you click on the "Settings" button, a page containing the various cookies and a short description of their purpose will be displayed.

Once you have checked or unchecked the right boxes, you can click on the "Confirm my selection" button to save your choices, which will cause the cookies banner to disappear.

In accordance with the standards in force, if no choice is made on your part concerning the cookies subject to your consent, no cookies will be collected or deposited, except those necessary for the proper functioning of the website.

You can change your cookie preferences at any time by following the steps below:

- On Google Chrome: Click on the 'tools' menu at the top right of the screen, then choose 'settings', select 'privacy and security' from the menu. If you click on the "Privacy and security" section, you will find a section called "Cookies and other site data". Finally, you will be able to set your preferences.

- On Mozilla Firefox: Click on the "Tools" menu at the top right and select "Options". Click on the "Privacy" section, which will take you to the "Cookies and other site data" section, and set your preferences.

- On Microsoft Internet Explorer: Click on the 'Tools' menu, then on 'Internet Options'. Choose "Privacy" and set your preferences.

- On Safari: Choose "Preferences", then "Security" or "Confidentiality" and set the parameters according to your preferences.