Castel Camping Château de Chanteloup *****

Reactie van de camping/vakantiepark

Thank you so much for this lovely review and for recommending us 😊 We are delighted that you enjoyed the beautiful setting, the charm of Chanteloup, our pitches, and the warm welcome from our team. It would be a great pleasure to welcome you back for another stay!

Reactie van de camping/vakantiepark

Thank you very much for your feedback. We are delighted to hear that, overall, you found your stay perfect 😊 However, we are sorry that you did not enjoy the pizza, and we will of course pass your comment on to the restaurant manager. Regarding the sanitary facilities, our cleaning team works regularly throughout the day, but during the busy high season, with so many people using them, it can unfortunately be difficult to keep them spotless at all times. Thank you again for your lovely review, and we hope to welcome you back to Chanteloup!

Reactie van de camping/vakantiepark

Thank you for sharing your experience. We are sorry for the inconvenience you experienced during your stay. Regarding the temporary showers, we are aware that they did not offer the same level of comfort as our usual facilities. Unfortunately, our boiler broke down in the middle of the high season, so we had to quickly find a temporary solution to ensure that our guests could still have access to hot showers while the necessary repairs were being carried out. As for the dust, the paths throughout the estate are indeed unpaved in order to preserve the natural and authentic character of the grounds. With the drought and high temperatures, they can unfortunately become particularly dusty during the summer. We are sorry that these issues affected your stay and thank you for your understanding.

Reactie van de camping/vakantiepark

Thank you so much for this very positive review, much appreciated

Reactie van de camping/vakantiepark

Many thanks for this nice review and feedback ;)

Reactie van de camping/vakantiepark

Thank you so much for the great feedback and very nice grade ;)

Reactie van de camping/vakantiepark

Perfect review, so positive, exactly how we want people to see Chanteloup ;) Thank you so much.

Reactie van de camping/vakantiepark

Thank you for your feedback, and we are very sorry for all these inconveniences. With the drought, water restrictions and high temperatures, it has been very difficult to maintain the green areas and keep them looking their best. We had planted many new trees, but unfortunately, a number of them did not survive the heatwave. Despite regular watering, we lost many trees, which has been a significant loss for us. Regarding the restaurant, we will of course pass your comments on to the manager. Fortunately, the overall feedback about the restaurant has been positive, but your comments are important to us and will be taken into consideration. As for the hot water, the situation was unfortunately beyond our control, and we did everything we could to resolve it as quickly as possible. In the middle of August, many companies and technicians are on holiday, which made it more difficult to get a quick response in an emergency. During this period, however, you could use the “family” shower or the accessible shower, as both have their own independent water heaters.

Reactie van de camping/vakantiepark

Thank you for your feedback, which is very important to us. Regarding the music, throughout the entire season we only organise two events with music. However, in the future we will make sure to monitor the speaker volume more carefully, as sound tends to carry quite a lot from the terrace. Regarding the hot water, unfortunately our boiler broke down right in the middle of the high season. Several technicians came to try to identify the fault and understand the problem. We replaced several parts and even travelled to Angers to collect one ourselves, but unfortunately this did not solve the issue. Although we hoped the boiler could be repaired, we immediately ordered mobile shower units from a specialised company. These were delivered as soon as possible. Please understand that during the peak holiday season, many people and businesses are less available, which made it more difficult to get a quick response to our requests. We are very sorry about this situation, but what happened was beyond our control, and we did everything we could to make sure everyone could have access to hot water. We completely understand your frustration regarding this issue, and we are grateful that the majority of our campers were very understanding. During this period, it was also possible to use the “family” shower or the accessible shower, as both have their own independent water heaters.

Reactie van de camping/vakantiepark

Thank you for your feedback, and we are truly sorry that you did not have a good experience at Chanteloup. Regarding the hot water, our boiler broke down right in the middle of the high season. Several technicians came to try to identify the fault and understand the problem. We replaced several parts and even went all the way to Angers to collect one, but unfortunately, it still didn’t work. We immediately ordered mobile shower units from a company, which were delivered, and the hot water is now working again. We are very sorry about this situation, but unfortunately it was beyond our control, and we did everything we could to make sure everyone had access to hot water. Thankfully, many campers were very understanding and supportive during this difficult situation. You could also have used the “family” shower or the accessible shower, as both have their own independent water heaters. As for the prices, they were displayed, but perhaps this campsite simply isn’t the right fit for you 😉

Reactie van de camping/vakantiepark

Thank you for your lovely review. We are delighted that you enjoyed the charm of Chanteloup ;)

Reactie van de camping/vakantiepark

Thank you so much for this great review, much appreciated ;)

Reactie van de camping/vakantiepark

Thank you very much for your kind words. Your review means a lot to us, and our whole team will be delighted to read it. We hope to welcome you back to Château de Chanteloup very soon!

Reactie van de camping/vakantiepark

Thank you for your feedback, it is very important to us. We are sorry that you had a disappointing experience at Chanteloup. That is certainly not what we want but with the incident on the boiler which broke down in the middle of the high season, we did what we could but also knew we would have bad reviews, but it is completely beyond our control. Many technicians have been on site trying to identify and fix the problem, replacing various parts but unfortunately it still did not solve the issue. Mobile shower units were installed, but it does not fix the problem for the dishes. Many campers were very understanding, while others were not. We are sincerely sorry for this situation and we fully understand your frustration. About the cleaning, the cleaning staff did their best but when it is busy and some people are not respectful, it can sometimes be very difficult to keep the facilities clean at all times ;)

Reactie van de camping/vakantiepark

Thank you very much for your feedback. We are sorry to hear that you did not have an excellent experience at Chanteloup. The building you mentioned is still under review. We have not yet decided whether it should be removed or renovated, but we have taken note of your comments. The facilities are cleaned regularly throughout the day. However, it is a small block and, during the high season, with the large number of campers using it, it can be difficult to keep it clean for long. Regarding the electric vehicle charging station, this is of course a project that is on our list. However, we have to prioritise the most urgent matters and unfortunately cannot do everything at once. Nevertheless, it is something we are planning to introduce. For your information, electric vehicle charging stations are not among the 200 official mandatory criteria required for a campsite to be awarded a 5-star rating, but we completely understand your request. ;)